Refund and Return Policy

Due to the custom nature of the systems built-to-order by CEZOR, returns will not be entertained. In special cases, the buyer can contact CEZOR. You may return CEZOR branded products purchased directly from CEZOR in accordance with CEZOR’s Return policy. Orders once placed cannot be cancelled. All returned merchandise must be accompanied by its original packaging, accessories and manuals. You must contact CEZOR customer support prior to return of merchandise.

Following are not eligible for Returns:

  • Shipping Cost
  • Opened or Activated Software
  • Special or customized orders of any kind.
  • Bulk orders

Defective merchandise will be replaced with a like item, upon return of the defective merchandise. CEZOR is not responsible for any damages caused by either internal or external equipment, shorted connections or components not installed by or purchased from CEZOR. CEZOR is not responsible for damages to any components or loss of any data inadvertently caused by products, under normal or abnormal use, including those purchased from CEZOR. CEZOR will not replace, repair or refund any purchase if an item’s serial number does not match what was originally sold. There are absolutely no refunds for custom work(i.e custom paint, special order chassis, custom cutouts). CEZOR will be not be responsible for shipping to CEZOR if a return or replacement is necessary. CEZOR will only be responsible for shipping back to the customer. Customer is responsible for shipping item to us. Limited warranty does not cover damages or defects caused by: Shipping (other than related to the original shipment from CEZOR), improper installation, misuse, modifications, unauthorized repair, adjustments, or excessive electrical power. Warranty only applies to system/s sold directly by CEZOR or an authorized dealer.

Note: You must contact CEZOR customer support prior to return of merchandise. All components shipped back to CEZOR without a serial number given to you by us will be rejected and returned to sender.

If the technical support team determines that a component is defective, you will be given the following option:

Simply package it, include a brief description of the problem including, your invoice copy and shipping address with pincode, if different from billing address. This will speed up the replacement process. No packages will be accepted without a proper invoice. All packages must be shipped via reputable courier service with proper packaging. A proper completion of the shipping air bill with insurance is important and must include a total declared value, package weight, and your return address. CEZOR will not be responsible for packages insured incorrectly. If you have any questions please do not hesitate to contact us. Once at our premises, the component will be tested and if defective, a replacement will be sent out to you via courier. No refunds will be issued if the defective components are not returned within 15 days. In order to prevent any delays in the refund or replacement process, Please make sure to return all materials including manuals, disks, and extra components corresponding to the defective part. Incomplete materials will result in additional charges.